WORKSHOP 1 - Understanding
the World of Alzheimer's
WORKSHOP 2 - Non Verbal Communication
WORKSHOP 3 - Verbal Communication
WORKSHOP 4 - Listening Skills
WORKSHOP 5 - Tools for Behaviors
WORKSHOP 6 - Tools for Caregiving
WORKSHOP FOUR - LISTENING
RITUAL: Name tags/Handouts/Snack/Sit in a new seat
DISCUSSION: Talk about last week’s class
Do you feel you were more aware of verbal communication this past
Let’s review a few of the points - which of these did you
really try and work on this past week ? What happened ? At work
with care receivers? with co-workers? at home? Was there anything
that you didn’t understand or would like to expand upon?
one from my big list
DISCUSSION: Think of someone you really enjoy talking to . What
are the qualities that draw you to speak with them ?
DID YOU KNOW ?
Thoughts move about four times as fast as speech.
- If you are really listening intently, you should feel tired
after your speaker has finished. Effective listening is an
active rather than a passive activity.
- When you find yourself drifting away during a listening
session, change your body position and concentrate on using
one of the above skills. Once one of the skills is being
used, the other active skills will come into place as well.
- Hearing. Hearing just means listening enough to catch what the
speaker is saying. For example, say you were listening to a report
on zebras, and the speaker mentioned that no two are alike. If
you can repeat the fact, then you have heard what has been said.
- Understanding. The next part of listening happens when you
take what you have heard and understand it in your own way. Let's
go back to that report on zebras. When you hear that no two are
alike, think about what that might mean. You might think, "Maybe
this means that the pattern of stripes is different for each zebra."
- Judging. After you are sure you understand what the speaker
has said, think about whether it makes sense. Do you believe what
you have heard? You might think, "How could the stripes to
be different for every zebra? But then again, the fingerprints
are different for every person. I think this seems believable."
HANDOUT for Communication:
Listening Discussion (click for printable PDF)
- Stop talking
"I know this seems obvious, but there are some of that need
reminding to be quiet. Let someone else do a little talking."
- Eye contact
"I have said this for the past 3 weeks and will continue
to stand on my soap box and preach about the importance of eyes
- Active listening
What are some traits of active listening ? People will usually
say the following and you can fill in those that they do not bring
up. Leaning forward, nodding, eye contact, empathetic responses,
paraphrasing, asking questions, silence, touching.
DISCUSSION: Explain what active listening is and have them pair
off and practice.
- Watching & listening with your whole being
a picture it lasts longer
- Listening to their non verbal communication.
* Remind them that we don't just need to be aware of our non-verbal
communication but those we are caring for. They are communicating
to us through their non-verbal communication.
- Concentration. Focus
- Be patient.
Let the speaker finish speaking & let yourself finish listening
- Don’t interrupt; give them time to say what they are
trying to say.
- If the speaker is having difficulty finding words you can help
them find a word - just make sure you found the correct word.
- Understanding the intent. double-check the meaning.
slips of paper
- Be ready for outbursts when listening. Be calm.
"I know it happens to me. You are tired at the end of the
day and talking about where you need to stop on the way home and
you say, (I say this to someone in the workshop)‘ Before
I go home I have to stop at the ...you know...it’s right
on the way...c’mon you know what I am saying right? Ugh
!!!!! ‘ It’s frustrating to us and normally we can
finally find the word. Just imagine how it feels to have this
happen to you constantly. I don’t blame anyone for getting
frustrated. I would."
- Empathize with the person. Understand another's feelings.
- Use your knowledge about the person to help you understand;
when listening and when they are having difficulty speaking.
- Listening fully gives respect and power to both the speaker
- Silence. A good listener is comfortable with silence.
Silence makes people uncomfortable. It is filled with thought,
and sometimes pain. Too often people are afraid to wait out the
silence and jump in to fill it up with words. A good listener
is comfortable with silence, and knows that it can bear much emotional
fruit. Sometimes waiting out several minutes of silence will give
the speaker a chance to dig deep for a much needed insight.
Mastering the silence is an important achievement.
EXERCISE: So What
You Are Saying is...
Intent (click for printable PDF file)
CLOSER: I like to end this class with a few moments of silence.
Otherwise look through the closers.
EVALUATION: Fill out one
page evaluation (click for printable PDF file)
HOMEWORK : Look over your handouts and which of these apply to
you? Which one can you focus on for this next week?
One of the best ways to persuade others is with your earsóby
listening to them.
~ Dean Rusk